FAQs

You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!

Can I pay my rent online?

Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.

Is the community gated?

While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.

Does the property have onsite security?

Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.

Is there covered parking or garage parking?

Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.

Do the units have laundry hookups?

Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.

Do you offer short-term leases?

We understand that not everyone needs a long term lease so we offer leases as low as 6-months.

Is there a pool?

Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.

What breeds of dogs do you allow?

We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.

Other than dogs what animals do you allow?

Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.

I have more questions, who do I call?

Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)

How do I see an apartment?

Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!

What time can I pick up keys on move-in day?

Keys can be picked up on Mon- Fri 9:15AM - 5:15PM and Sat 10:15AM - 5:15PM at the leasing office. Please bring a valid photo ID and any required move-in paperwork.

What is the security deposit amount, and when is it returned?

The security deposit ranges from $500 and up to one months rent, and it is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.

Are utilities included with rent?

No utilities are not included with rent. Residents are responsible for water, sewer, electric and trash.

What electric providers are available?

Only one provider: Pedernales Electric Cooperative

Is internet/cable provided by the community?

Yes, at $65 per month.Invitation for Spectrum service emailed the morning of move-in date.

What internet and cable providers service the community?

N/A. Spectrum internet and cable provided by community.

Where is guest parking located?

Guest may park in any open parking space.

What is the process for submitting a maintenance request?

Maintenance requests can be submitted through resident online portal, phone, or office visit. Emergency maintenance can be reached at 830.214.2421.

What are the pool hours?

The pool is open from 10 AM –10 PM. Pool rules must be followed at all times.

What are the fitness center hours?

The fitness center is open 24-7

What pets are allowed, and are there breed restrictions?

Two pets per home and no breed restrictions

What are the pet fees?

Pet fees include a $400 non-refundable pet fee, and $20 monthly pet rent per pet.

What days does valet trash come?

Valet trash pickup is on Sun - Thurs. Trash must be placed out between 6-8PM

Where are the trash bins located on site?

Trash bins are located at building 3, between buildings 5 and 6, 7 and 8, 9 and 10, 12 and 13.

Are there quiet hours in the community?

N/A

What is the standard lease term offered?

3, 6-15

Do you offer month-to-month lease options?

MTM only offered on renewals

How do I get an assigned parking spot?

N/A

Are garages available?

Yes

How much are carports/garages?

Garages are $125 per month

Does the community have package lockers?

Do I have to register with package locker services prior to moving in?

N/A

Does the office hold packages for residents?

Only packages from USPS are accepted into the office and returend to sender after 7 days.

What amenities are available to be reserved?

Amenities are not reservable.

What are the reservation fees for amenities?

N/A

Can I reserve the clubhouse?

How many guests can I have in the amenity areas?

The maximum number of guests per resident is two at pool. Guests not permitted at fitness center.

When does towing get enforced?

Towing is enforced at all times. Please refer to the lease agreement for details.

What towing company is used?

The towing company is Hill Country Auto Salvage, reachable at 830.693.3226.

Are water bills allocated to residents?

No apartment homes are individually metered.

Does your community offer recycling?

What are the fees for lost/broken access remotes/keys?

Fees for lost or broken remotes/keys vary. Please contact leasing office for details.

What stores can I pay my rent at with the payment voucher?

Payments accepted via online payment portal only unless restricted payment type by office.

How do I register my work vehicle in addition to my personal vehicle?

Provide vehcile information to office via email, in person or phone at 830.214.2421.

Can I do a contactless move-in?

Are there any specific delivery times I should be aware of?

Is there a courtesy officer onsite to handle noise complaints?

Yes, a courtesy officer is available. Call 830.214.2421

Is there 24/7 surveillance in the community?

Are there cameras in the parking lot areas?

Can we add security cameras to our front/back doors?

Yes, provided the camera does not face another residents home or access way.

Does your community offer gas or electric connections?

Electric

Can my guest receive packages?

Yes, with authorazation provided in writing.

Do I need to notify the office when I have guests?

Guest policies vary based on community policies. Please refer to the lease agreement for details.

Are there any restrictions on the number of guests?

Guest limits vary based on community policies. Please refer to the lease agreement for details.

Can I transfer because I have a pest control issue?

Transfers for pest control issues are evaluated on a case-by-case basis.

What days do pest control vendors come?

Pest control is scheduled on the first four Tuesdays of each month.

Can additional services be requested?

Yes, residents can request other services. Fees may apply.

Do I need a specific size bag for valet trash?

13 Gallon bag to be utilized in the Valet Trash bin porivded.

Does valet vendor offer recycling?

Recycling is not provided.

What are the requirements for recycling that the valet vendor has?

N/A

How many trash bags will valet services collect?

The valet service collects up to two bags per designated pickup day.

Can I opt out of valet trash?

Valet trash service is mandatory for all residents and included in fees.

How often are resident events held?

Resident events are held 3 times per month, and we encourage all residents to participate.

Can I bring my friend or family member to a resident event?

Please check with management for event-specific guest policies.

Are fire extinguishers provided in each apartment?

Are there specific evacuation routes for my apartment?

Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.

Can additional access remotes or keys be requested?

Yes, additional remotes or keys can be requested. Fees may apply.

Do I have to change out my own battery remote?

Yes, residents are responsible for replacing their own remote batteries.

Can I change my entry code?

Yes, entry codes can be changed upon request. Contact the office for assistance.

Can I rekey my apartment?

No, Management can rekey upon request. Fees may apply.

Is there a limit to how many guests I can have?

Guest limits vary based on community policies. Please refer to the lease agreement for details.

How many days can my guests stay?

Guest limits vary based on community policies. Please refer to the lease agreement for details.

Where can my guests park?

Guests can park in any open parking space

How do I register my guest’s vehicle?

N/A

Do I need to renew my guest parking pass?

N/A

Can my guest park in my carport?

N/A

How do I get additional guest parking permits?

We do not have guest parking permits.

Are there any restrictions on guest parking duration?

No, not at this time.

If provided by the community, can I opt out and use a different service provider?

Opt-out for internet, cable or trash are not permitted.

Are there any internet or cable installation fees?

No install fees

Is the mail area under video surveillance?

Yes, the mail area has a camera but it is not monitored.

Do you have handicap apartments available?

Yes, handicap-accessible apartments are available. Contact the office for availability.

Does the community offer private yards or green spaces?

N/A

Does the community manage lawn services for private lawns?

N/A

Are sprinkler services provided in areas of private yards?

N/A

Can I add in ground lanterns to my private yard?

N/A

Is there a community garden or green space available?

Are there any walking or jogging trails nearby?

Yes, there are walking and jogging trails nearby.

Are there any designated smoking areas on the property?

Yes, designated smoking areas are available on the property.

Are there any planned community improvements or renovations?

Planned community improvements or renovations are communicated in advance.

Are there any preferred local businesses or discounts for residents?

Yes, residents may receive discounts from local businesses. Ask the office for current offers.

Are there any ride-sharing or public transportation options nearby?

Yes, public transportation and ride-sharing options are available nearby.

Are there any community social media groups or forums?

Yes, residents can join our online community groups for updates and discussions.

Are there any car washing or detailing services available on-site?

Are there any electric vehicle charging stations?

Are there any bicycle storage or repair facilities?

Are there any community programs or classes offered?

Yes, our community offers resident social activities

Are there any on-site storage units available?

Yes, on-site storage units are available for residents.

What school district are we in?

We are in the Marble Falls ISD.

Are there any nearby parks or recreational areas?

Yes, there are parks and recreational areas nearby.

Are there any local farmers markets or grocery delivery services?

Yes, grocery delivery services is available.

Are there any nearby hospitals or urgent care facilities?

Yes, nearby hospitals and urgent care facilities are accessible.

What local resturants deliver to the community?

Due to our remote location Doordash is highly utilized in our area for food delivery

What are the dimensions of the windows in my apartment?

Window dimensions vary by floor plan. Contact the office for details.

What type of flooring is installed in the apartments?

Apartments feature vinyl plank with carpet only at bedrooms

What are the appliance brands and models provided?

Whirlpool appliances are featured in each apartment home.

Are there ceiling fans installed in the apartments?

Yes, ceiling fans are installed in each bedroom and living room of all apartment homes.

What is the height of the ceilings in the apartments?

Ceiling heights are 9 feet.

Are the apartments pre-wired for certain services?

They are prewired for internet and cable that is provided by community.

Can I paint the walls or make other alterations to my apartment?

No, painting or altering the apartment is not permitted.

What type of window coverings are provided?

Standard window coverings include 2" Faux Wood Blinds

What is the soundproofing between apartments like?

Info not available

Are there storage closets or spaces within the apartment?

Yes, storage closets/spaces are available in select homes

Are there any accessibility features in the apartments?

Yes, can construction provide specs for the accessible home and I am not 100% on what they all include.

What is the process for renewing my lease?

Lease renewal processes can be completed online or in-person.

How can I update my contact information with the office?

Contact or visit the leasing office to update your contact information.

What is the procedure for subletting my apartment?

Subletting is not permitted.

What is the policy for early lease termination?

Early lease termination policies on noted on lease agreement and addendums

How do I report a noise complaint after hours?

For noise complaints after hours, contact 830.214.2421.

What is the process for reporting a lost or stolen item on the property?

Report lost/stolen items to the leasing office

Are there any restrictions on holiday decorations?

Yes, holiday decoration policies are outlined in the community guidelines.

What is the policy regarding renter's insurance?

Renter’s insurance is required. Minimum coverage details are available in the lease.

How can I provide feedback or suggestions to the management team?

Residents can submit feedback via our online portal, email, phone or by visiting the leasingoffice.

What is the policy on installing satellite dishes or antennas?

Satellite dish and antenna installations require approval.

What is the procedure for receiving large deliveries?

All deliveries should be delivered to the rspective apartment home.

Can I install a smart doorbell or other similar devices?

Smart doorbells and similar devices require management approval.

What is the policy on using grills or outdoor cooking equipment?

Grills provided by the community are permitted. Storage of personal grills is not permitted by city ordinance.

Are there any restrictions on storing items on balconies or patios?

Only patio/balcony furniture/decor permitted

What is the policy regarding the use of bicycles or scooters on the property?

Bicycle/scooter use is permitted within community guidelines.

What is the policy on posting signs or notices on the property?

We do not permit posting of signs or notices on the property.

Does your community have an elevator for use?

We do not have elevators.

FAQs

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FAQs